Outsourced account management & key account management
Winning new clients is expensive. Growing existing ones is often the faster route to more revenue. As your outsourced account manager, we look after your clients and key accounts on your behalf – with dedicated contacts, regular business reviews and a clear plan for upselling and renewals.
01When outsourced account management makes sense
When revenue is left on the table.
- a. Top clients run on autopilot. There's no time for regular check-ins – until an important client cancels.
- b. Revenue per client stalls. Upselling and cross-selling potential goes unused.
- c. Onboarding drags. New clients take too long to become active and generate revenue.
- d. Partners need attention. White-label and B2B partners expect a dedicated contact who understands their business.
02What we take over as your account managers
Relationships that grow.
- Key account management & account plans
- Client onboarding & ongoing support
- Business reviews & reporting
- Upselling, cross-selling & renewals
- Reactivating dormant clients
- Managing white-label & B2B partnerships
For us, key account management means knowing your most important clients' goals, talking to them regularly and bringing ideas before they ask. That's how clients become long-term partners.
We work in your name and in your tools – CRM, ticketing or messenger. For your clients, only one thing changes: they have a contact who genuinely takes care of them.
03Account management or customer service?
| Customer service | Account management | |
|---|---|---|
| Goal | Solve problems | Grow revenue and the relationship |
| Contact | Changes | Dedicated – for every key account |
| Rhythm | Reacts when the client gets in touch | Proactive, with regular reviews |
| Metrics | Handling time, tickets | Revenue per client, renewals, retention |
04How it works
Three steps. One point of contact.
Intro call
30 minutes on video, free of charge.
Account plan
We prioritise your clients and set goals.
Ongoing support
Dedicated contacts, regular reviews, measurable results.
05FAQ: Account management
Short and honest answers.
Your question isn’t here? Write to us – a real person will answer.
Q.01What does an outsourced account manager do?
An outsourced account manager looks after your existing clients and key accounts on your behalf: onboarding, regular check-ins, reporting, upselling and renewals. The goal: clients stay longer and bring in more revenue.
Q.02What is key account management?
Key account management is the focused management of a company's most important clients – with a dedicated contact, individual account plans and regular business reviews.
Q.03Do you act in my company's name?
Yes. We look after your clients under your name, in your tools and aligned with your processes.
Q.04Which metrics does account management improve?
Typically retention, revenue per client, renewal rate and time to activation for new clients. We agree on the metrics together at the start.
Let's talk about your clients.
30 minutes on video, free and without obligation. Afterwards you get a proposal with a clear scope, a clear deadline and a clear price.